Reference

Terms, Eligibility and Your Rights on AG99

Access to AG99 depends on your local law and whether your region is eligible — read these terms before using the platform. This page covers account conditions, jurisdiction rules, and how to contact us about your rights.

Jurisdiction-Dependent AccessAccount Eligibility RulesUser Rights and DataContact Paths for Legal Queries
AG99 Terms, Eligibility and Your Rights on AG99
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is stored securely and accessed only for the purposes described in our privacy policy. We use SSL encryption across all pages and payment flows, including bKash, Nagad, and Rocket transactions. You can request a copy of your data or ask us to delete your account at any time through the dashboard.

Data Retention

We retain account and transaction records for the period required by our operating licence and applicable financial regulations. After that period, data is deleted or anonymised.

Cookie Policy

We use session and analytics cookies to keep you logged in and to understand how the lobby is used. You can manage cookie preferences from the settings link in the site footer.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support via live chat.

Rights Requests

To access, correct, or delete your personal data, submit a request through Account Settings. We will acknowledge your request and respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us for Legal and Account Queries

Live Chat Open the chat widget from any page on AG99 to reach our support team directly. Use this for account access questions, eligibility queries, or urgent legal concerns.
Email Support Send detailed legal or account queries to our support address listed in the contact section of your account dashboard. We respond to written requests in the order received.
Account Dashboard Log in and navigate to Account Settings to submit a formal data or rights request. This is the correct path for deletion requests, data access queries, and account closure.

Common Questions About Legal Terms and Rights

These answers cover the questions we hear most often about eligibility, data, account closure, and how our terms apply to Bangladesh users.

Access depends on your local law and whether your region is currently eligible. Check the laws in your jurisdiction before creating an account. We do not confirm eligibility for specific locations.

You must meet the adult age threshold defined by the laws of your jurisdiction. By registering, you confirm you meet that requirement. Accounts found to be in breach may be closed.

Log in, go to Account Settings, and submit a data access request. We will confirm receipt and provide your data within the timeframe required under applicable law.

Yes. Submit a deletion request through Account Settings or via email support. We will process it subject to any retention obligations under our operating licence and financial regulations.

If we close an account due to an eligibility issue, we aim to return any remaining balance through the original payment channel — bKash, Nagad, or Rocket — where that is possible under our terms.

We post updates on this page and may notify you via your registered contact. Continuing to use the platform after a change takes effect means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.