What Information We Hold and Why
When you create an account, we collect your name, email address, and contact details to verify your identity and keep your wallet secure. When you deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount — not your full mobile banking PIN or
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password. We also collect device and session data: your IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login attempts and keep your account safe. If you contact our support team, that conversation is stored so we can
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follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. Your information is stored on secured servers, and access is restricted to
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authorised AG99 staff only. Availability of our service, and the data rights that apply to you, depend on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.