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Terms Conditions for Your AG99 Account

These terms govern your use of the AG99 platform, including how you create an account, deposit with bKash or Nagad, place bets on cricket or slots, and request withdrawals. Read through the eligibility requirements and account rules before you start.

Account RulesPayment TermsBetting LimitsWithdrawal ProcessAge Verification

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ACCOUNT PROTECTION

How We Handle Your Account Data

Your account details, payment history and betting records are stored securely and used only to operate your account, verify withdrawals and comply with regulatory requirements where applicable. We do not share your information with third parties except where required by law or to process your bKash, Nagad or Rocket transactions. You control your password and are responsible for keeping it secure.

Data We Collect

We collect your name, age, contact details, payment account numbers for bKash or Nagad, and betting history. This information is used to verify your identity, process deposits and withdrawals, and maintain your account.

Transaction Security

All deposits and withdrawals through bKash, Nagad and Rocket are processed over encrypted connections. We do not store your mobile wallet PIN or full account credentials. Each withdrawal request is verified against your registered payment method before approval.

Account Access Control

You log in with your mobile number and password or OTP. Enable two-factor authentication in account settings for an extra verification step. If you forget your password, request a reset link via SMS to your registered number.

Requesting Your Data

Contact support to request a copy of your account data, including your betting history, deposit and withdrawal records, and stored contact details. We provide this information within seven business days.

Who Can Use AG99 and Where

AG99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to AG99 depends on your local law and eligible regions. We require all account holders to be at least 18 years old and to verify their identity before placing bets or requesting withdrawals. By creating an account, you confirm that online gaming is permitted in

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your jurisdiction and that you meet the age requirement. We reserve the right to request proof of age and address at any time. If we determine that you are ineligible or have provided false information, we may suspend or close your account and forfeit any balance.
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You are responsible for understanding the legal status of online gaming where you reside. Deposits made via bKash, Nagad or Rocket must come from an account in your own name. We do not accept third-party payments. Any winnings from an ineligible account will be voided. You
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may close your account at any time by contacting support. We may terminate your access if you breach these terms, engage in fraudulent activity, or if required by local regulation. All decisions regarding account status are final. By continuing to use the platform, you agree to
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these eligibility and access rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS ASSISTANCE

Contact Us About Terms & Conditions

If you have questions about your account status, eligibility, or any section of these terms, our Bangladesh support team is here to help. Reach out through live chat for immediate answers, email for detailed inquiries, or check the FAQ for common clarifications on payment rules and withdrawal policies.

Team online

Live Chat Support

Chat with our support team directly from the lobby or account page. We handle questions about account verification, payment terms, betting rules and withdrawal eligibility in real time so you can get back to the tables.

Email Inquiries

Send your question about terms, account access, or payment disputes to our support email. We respond within 24 hours with detailed explanations of the relevant policy section and next steps for your account.

FAQ Section

Browse answers to the most common questions about age verification, bKash Deposit references, Nagad withdrawal timelines, account suspension reasons and how we handle disputed bets. Most questions are covered here before you need to contact us.

Common Questions About Our Terms

Your account will be closed immediately upon discovery, and any balance will be forfeited. We verify age during withdrawal requests and may ask for government-issued ID at any time to confirm you meet the 18-year minimum.

No. All deposits must come from a payment account in your own name. Third-party payments violate our terms, and any associated winnings will be voided. We verify the account holder name against your registered details before processing withdrawals.

Common reasons include mismatched payment details, incomplete identity verification, or suspected fraudulent activity. Check your email for the specific reason and contact support if you need to update your verification documents or payment method.

Limits vary by game type and are displayed when you open a bet slip. Cricket matches typically have higher maximum stakes than slot rounds. You can view your current limits in account settings and request adjustments through support.

Yes. Request a temporary suspension through support and specify the duration. During suspension your account is locked and you cannot deposit, bet or withdraw. Contact support when you want to reactivate, and we will verify your identity before reopening access.

Email support within 48 hours of the disputed transaction with your account number, bet ID or transaction reference, and a description of the issue. We investigate all disputes and respond with our findings within five business days.

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